Schaerer Coffee Link

The digital kick for your coffee business

With the innovative Schaerer Coffee Link digital service platform, Schaerer is launching a new chapter in the digitalization of professional coffee machines. A wide range of functions, data, statistics and additional services create the foundation for comprehensive monitoring, control and optimization of your coffee business.

DIGITALE Solutions

Vernetzte Kaffemaschine

Software as a Service

Telemetrie Lösung

Advanced Analytics

Telemetrie Kaffemaschine

3rd Party Connectivity


Security & Data Privacy

Schaerer Coffee Link


Increase your performance

The Schaerer Coffee Link meets every conceivable requirement when it comes to flexibility, data availability and functional range. The networked applications provide you with maximum transparency for managing your coffee business.

Monitoring | konfigurierbares Dashboard


The digital solution's dashboard can be configured to fit your individual needs and delivers a wealth of functions. Whether performance, machine status or maintenance: the comprehensive analysis and control options provide optimum support for you in all your tasks for monitoring, controlling, managing and optimizing your coffee business.

Know-how Center | Videos und schriftliche Dokumentationen

Know-how Center

At our Know-how Center we have collected a wealth of knowledge, available for you to access in the form of videos and written documentation. These tips not only make it easier for you to utilize the Schaerer coffee machines on a daily basis, but also enable you to remedy any errors yourself.

Media Pool | zentrale Downloadstelle für verschiedenste Medien

Media Pool

Images, videos, catalogues, operating instructions and much more: the Media Pool offers a central download point for a wide range of media accessible for you around the clock. Naturally these assets are kept up-to-date at all times.

Online-Shop | Reinigungsmittel, Ersatzteile und weiteres Zubehör


In the new Online Shop you can purchase cleaning supplies, and Schaerer partners can also buy spare parts and other accessories. The shop gives the current availability of all items and their individual prices.


  • Efficiency improvement
  • All-in-one solution
  • Integrated and connected information
  • Identity and access management
Advanced Analytics | Intelligente Plattform für standardisierte oder massgeschneiderte Berichte


An insight into your data

Advanced Analytics is based on a Business Intelligence Platform and provides you with a large range of analytics for understanding and improving your coffee business. You have a choice here between standard and tailor-made reports. There is also the option to generate analytics yourself thanks to the data access option.

Massgeschneiderte Analysen und Berichte

Tailor-Made Analytics

With the help of our business analysts and data scientists, we generate tailor-made reports for you that provide answers to your individual queries.

Eigene Analysen für individuelle Berichte

Self-Made Analytics

Our Business Intelligence Platform provides your experts with all the necessary information to generate individual reports themselves.


  • Standard Reports
  • Tailor-Made Analytics
  • Self-Made Analytics
  • Web-based
3rd Party connectivity | digitale Lösung für die Integration von Software-Infrastruktur


Seamless integration

The digital Schaerer Coffee Link solution can be seamlessly integrated into your existing software infrastructure – from interfaces (APIs) through to complete applications.


  • Integrate your own
    digital applications
  • Connect your own
    networked devices
Geschützt und sicher | Datensicherheit


We know that your data is critical to the success of your business and needs to be protected against access by third parties. This is why the Schaerer Coffee Link has been developed in compliance with the latest standards for infrastructure, data security as well as identity and access management.

Sicherheit der Infrastruktur | Datensicherheit für Kaffeemaschinen

Reliability of the infrastructure

The highly qualified and certified employees in our information security department ensure state-of-the-art IT security with high-resistance firewalls and gateways. We offer end-to-end data security for our coffee machines and the connected devices with virus and malware protection.

Datenschutzerklärung | verschlüsselte Daten

Data protection declaration

We comply with the GDPR (General Data Protection Regulation): your data will be processed and encrypted as required. Contractual agreements as well as the consent of the customer ensure the protection of your information and personal data.

Identität und Zugriff | hochmodernes Identitäts- und Zugriffsmanagement

Identity and access

We have implemented a state-of-the-art identity and access management system that supports IoT requirements. This system provides multifactor and role-based access to data and systems.


  • Latest security infrastructure
  • End-to-end data security
  • Focus on data privacy and control
  • Advanced rights management

All advantages at a glance:

1. Networking

Integration eigener Systeme

Integrate your own systems

Anbindung an die eigenen Einrichtungen

Connection to customers own equipment for Schaerer Coffee Link coffee machines

2. General information

Telemetrie Kaffeemaschinen

Telemetry as standard for many Schaerer coffee machines

Zentraler Zugriff auf alle Anwendungen

Central access to all applications

Integrierte und vernetzte Informationen

Integrated and connected information

Identitäts- und Zugriffsmanagement

Identity and access management

Weiterentwicklung durch das Digitale Team

Continuous further development of Schaerer Coffee Link and support by the “Digital Team”



3. Power

Höhere Betriebszeiten durch Kontrolle der Maschinenleistung

Longer operating times by monitoring of machine performance

Konsumüberblick und Portfolioanpassung

Consumer overview and portfolio alignment

Besseres Verständnis der Vorlieben von Konsumenten

Better understanding of the preferences of consumers

Gezielter Einsatz von Werbung durch Fernübertragung

Targeted use of advertising by long-distance transmission

4. Service

Höhere Serviceeffizienz

Higher service efficiency

Bessere Informationen für Servicemassnahmen

Better information for service measures

Know-how Center für Self-Service-Leistungen zur Reduzierung der Serviceeinsätze

Know-how Center for self-service activities to reduce service visits

Sicherstellung höchster Betriebsbereitschaft

Ensuring maximum readiness for use

5. Analyses


Standard reports

Massgeschneiderte Analysen

Tailor-made analytics

Selbst erstellte Analysen

Self-made analyses

6. Security and data security

Sicherheit und Datenschutz

State-of-the-art security infrastructure

Sicherheit und Datenschutz

End-to-end data security

Sicherheit und Datenschutz

Focus on data protection and control

Sicherheit und Datenschutz

Progressive rights management


The digital Schaerer Coffee Link solution is flexible enough to meet your exact requirements.

Software as a service

Focus on maintenance and operation¹

The Basic Package allows customers to monitor the operational and maintenance status of each connected coffee machine, and provides standard analytical reports.

Widgets and functions included:
Maintenance and Operation Monitoring
  • Overview of current error details and operational tasks with appropriate solutions from a central location
  • Additional information about operational and maintenance status of machines
Business Performance
  • Summary of all dispensed beverages
  • Overview of sold beverages by type
  • Add Schaerer Coffee Link-capable coffee machines into the digital service platform really easily
  • Information provided on status and configuration of each connected machine
Focus on business performance and remote operation

The Premium Package includes all the features of the Basic Package, plus additional features focused on Business Performance and Remote Management. It offers more detailed information on profit, consumption, extraction time, and peak time statistics.

Additional Widgets and functions included:
Business Performance
  • Details of when and where the most beverages are dispensed
  • Information on popularity of different beverage types
  • Data on which ingredients are consumed and when
  • Average consumption of ingredients during peak times
  • Opportunity to assess coffee quality based on extraction time
  • Easy management of resources and delegation of tasks
  • Assignment of access rights and roles to users
  • Remote upload of advertising images to machine display
  • Remote management of machine settings*
Focus on partners, distributors and importers

The Premium Package includes all the features of the Basic Package, plus additional features focused on Business Performance and Remote Management. It offers more detailed information on profit, consumption, extraction time, and peak time statistics.

Additional Widgets and functions included:
Business Performance

The Professional Package includes all the features of the Basic and Premium Packages, plus additional features focused on the needs of trade partners, distributors, importers, etc.

It allows you to improve service efficiency through further remote management functions which make it possible to decrease the number of service visits and benefit from solutions based on the integrated know-how of a large service network.**

¹Basic is free for the first 3 years. After the 37th month the data transfer will be charged.
* Available from the end of 2018.
** Only available for certified service partners.


Tailor-Made Analytics

Development of tailored reports in the Business Intelligence (BI) Tool – including advice from our BI experts on request.

Self-Made Analytics

Access to the Business Intelligence (BI) Tool allows you to generate your own reports – including support and advice from our BI experts.


Customer Type Basic Package Premium Package Professional Package Tailor-Made Analytics Self-Made Analytics
Small business Haken Haken   Haken  
Large business   Haken Haken Haken Haken
Operators Haken Haken   Haken  
Partners Haken Haken Haken Haken Haken

* Partners may choose to give their own customers a Basic or Premium package, assigning them certain rights as a „Creator“.


Download here the current Schaerer Coffee Link brochure in PDF format.

Brochure Download

Are you interested in Schaerer Coffee Link or or do you have questions?