Whether in Switzerland or elsewhere in the world: Customers who decide for a Schaerer machine can rely on a partner who offers excellent technical support throughout the lifetime of the machine.
Guidelines concerning pausing the functions of your coffee machine
During long breaks in operation, observe the information in the operating instructions of the Schaerer coffee machines, optional accessories and other accessories.
If you take your coffee machine out of operation for a long period of time, we recommend the following sequence. When doing so, note that the preparation process depends on the respective Schaerer device and the equipment variant.
Sales & Service Switzerland
We take the concerns of our customers seriously. Our sales consultants are in constant contact with customers and offer you profound know-how and many years of experience.
After sales service
The after sales service of Schaerer Ltd. supports the installation and service of coffee machines and accessories throughout Switzerland. With our wide service network, we are always within reach and always available to assist you in the shortest amount of time with all of your technical needs.
AGB Service (only German version available)
Hotline 0848 88 00 66
Locations and partners around the world
Schaerer Coffee Link
The digital kick for your coffee business
With the innovative Schaerer Coffee Link digital solution, Schaerer is launching a new chapter in the digitalization of professional coffee machines. The Schaerer Coffee Link gives you an unprecedented wealth of analysis and control options for increasing efficiency and cost effectiveness across the entire value chain: from adjusting the assortment of beverages to optimizing the supply chain through to predictive planning of service and maintenance. Extensive additional services, including a Know-how Center and a Media Pool, complete the powerful range of support services of the Schaerer Coffee Link.
Find out how you can optimize your coffee business with Schaerer Coffee Link.
Highly qualified technicians
Direct training courses and expert training manuals are used to train and continuously educate technicians worldwide, keeping their knowledge up-to-date with the latest Schaerer developments. Schaerer also offers an eLearning platform providing technicians with self-study options as well as tips and tricks to support them in their daily work.
Schaerer Online Services
Schaerer Online Services offers interactive tools and information platforms for partners and customers.
After entering their log-in details and password in the members' area of this website, partners and customers can access the online services area, which includes the MediaCentre with images, brochures, presentations, technical documentation, machine software and planner data (DXF) as well as the Schaerer eLearning service.