Service

Technical support throughout the entire service life of the coffee machine - worldwide through own service technicians and well-trained partners.

All service areas covered

Modular service solutions keep your coffee machine in top condition and extend its lifespan.

Installation services ensure a quick start for your new coffee machine, with water analysis, optimization of settings and individual training for your employees. Trained specialists integrate the machine into your ecosystem.

Installation

Ready to go and perfectly set up.

Our specially developed preventive service concept is based on proactive inspections and targeted replacement of components, supplemented by digital monitoring. This is how we protect you from unplanned downtime.

Maintenance

The key to lasting, consistent quality.

If the coffee machine has a weak moment, repair services ensure with speed and competence that it is quickly ready for use again and functions sustainably - time-saving via telephone support or with experts on site.

Repair

Quickly ready for use again.

Worldwide service network

Customers who choose a Schaerer machine can rely on a partner who offers excellent technical support throughout the lifetime of the machine. In countries without a Schaerer service network, this happens through partners.

Direct training courses and expert training manuals are used to train and continuously educate technicians worldwide, keeping their knowledge up-to-date with the latest Schaerer developments. Schaerer also offers an e-learning platform providing technicians with self-study options as well as tips and tricks to support them in their daily work.

Partner and location finder

Did you know?

Our

service

network

spans

113

countries,

servicing

1.2

million

machines

worldwide

for

100

years,

with

800

specialists

and

85,000

satisfied

customers

globally.

Additional blocks in the service offering

In addition to the core components of the technical service, the Schaerer service experience includes other important components for your business.

Spare parts

High-quality spare parts are essential for a long service life of Schaerer coffee machines. These are still available 8 years after the end of series production.

Cleaning agents

The use of coordinated consumables such as cleaning agents and water filters ensures that your coffee machine can be used hygienically. Simply reorder the cleaning agents or book a subscription directly together with your service package.

Schaerer service technician training an operator

Training & Consulting

We not only ensure that your staff can operate the coffee machine perfectly and understand all the functions, but also advise you on the selection of drinks and settings to suit the selected coffee bean.

Training offers

Schaerer Coffee Link loyality application

Digital solutions

Our digital platform Schaerer Coffee Link enables the evaluation of machine performance and access to status messages via telemetry. The machine can also be managed remotely. Interfaces and data connections enable innovative business models.

Schaerer Coffee Link

Financing and leasing

Schaerer's flexibility is also reflected in the purchase options: Whether direct purchase, financing or leasing, we will find an option that suits your business.

This is how we get the best out of you every day

Find out how we ensure your success.

Focus on customer satisfaction

Coffee is becoming increasingly important to people and your customers expect the best quality and consistency from their favorite beverages. With our services, you can meet these expectations:

Machine availability: The coffee machine is ready without downtime, so you can serve your customers at any time.
Coffee quality: You can deliver consistently high and consistent quality to your customers.

Smooth operation in day-to-day business

Coffee is becoming increasingly important to people and your customers expect the best quality and consistency from their favorite beverages. With our services, you can meet these expectations:

Craftsmanship: Your staff will be enabled to work ideally with the coffee machine. Ease of use and careful training ensure that even with staff turnover, the performance you need day after day is assured.
Compliance with legislation: A wide range of health, safety and environmental regulations need to be taken into account by coffee machine operators - we're here to support you.

Commercial success as a basis

A professional coffee machine from Schaerer is an excellent basis for economic success.

Predictable follow-up costs: Schaerer services offer you predictability and financial stability.
Investment protection: Regular maintenance ensures that your Schaerer coffee machine achieves maximum service life.

Let's talk. Together we will find your perfect coffee solution.