Service

Technical support throughout the entire service life of the coffee machine

All service areas covered.

Our service solutions keep your coffee machine in top condition and extend its lifespan.

Installation

Ready to go and perfectly set up.

Maintenance

The key to lasting, consistent quality.

Repair

Quickly ready for use again.

Service partner network in the US

Our certified service network of over 400 service partners covers all major metropolitan markets. While our service partners are local and easily accessible, service and installation are coordinated and centrally dispatched through our headquarters in Irvine, CA.

Our customers and certified technicians can also contact our toll-free customer service hotline (888) 989-3004 – 7 days a week.

Did you know?

Our

service

network

spans

113

countries,

servicing

1.2

million

machines

worldwide

for

100

years,

with

800

specialists

and

85,000

satisfied

customers

globally.

Worldwide service network

Customers who decide for a Schaerer machine can rely on a partner who offers excellent technical supportthroughout the lifetime of the machine. In countries without own Schaerer service network, this happens through partners.

Direct training courses and expert training manuals are used to train and continuously educate technicians worldwide, keeping their knowledge up-to-date with the latest Schaerer developments. Schaerer also offers an e-learning platform providing technicians with self-study options as well as tips and tricks to support them in their daily work.

Partner and location finder

Parts and consumables

Get real parts and consumables faster

We are teaming up with Parts Town where you can order real parts and consumables for your Schaerer coffee machines. They offer our genuine parts with the well-known Schaerer quality that will always be compatible with your Schaerer machine. Large in-stock inventory for fast delivery.

Go to Parts Town

Additional blocks in the service offering

In addition to the core components of the technical service, the Schaerer service experience includes other important components for your business.

Training & Consulting

We not only ensure that your staff can operate the coffee machine perfectly and understand all the functions, but also advise you on the selection of drinks and settings to suit the selected coffee bean.

Digital solutions

Our digital platform Schaerer Coffee Link enables the evaluation of machine performance and access to status messages via telemetry. The machine can also be managed remotely. Interfaces and data connections enable innovative business models.

Schaerer Coffee Link

Financing and leasing

Schaerer's flexibility is also reflected in the purchase options: Whether direct purchase, financing or leasing, we will find an option that suits your business.

This is how we get the best out of you every day.

Find out how we ensure your success.

Focus on customer satisfaction

Coffee is becoming increasingly important to people and your customers expect the best quality and consistency from their favorite beverages. With our services, you can meet these expectations:

Machine availability: The coffee machine is ready without downtime, so you can serve your customers at any time.
Coffee quality: You can deliver consistently high and consistent quality to your customers.

Smooth operation in day-to-day business

Coffee is becoming increasingly important to people and your customers expect the best quality and consistency from their favorite beverages. With our services, you can meet these expectations:

Craftsmanship: Your staff will be enabled to work ideally with the coffee machine. Ease of use and careful training ensure that even with staff turnover, the performance you need day after day is assured.
Compliance with legislation: A wide range of health, safety and environmental regulations need to be taken into account by coffee machine operators - we're here to support you.

Commercial success as a basis

A professional coffee machine from Schaerer is an excellent basis for economic success.

Predictable follow-up costs: Schaerer services offer you predictability and financial stability.
Investment protection: Regular maintenance ensures that your Schaerer coffee machine achieves maximum service life.

Let us talk to you.

Whether you have a specific inquiry or an initial idea: we look forward to hearing from you. Together we will find your perfect coffee solution.